On this page we will list a number of frequently
asked questions we receive that may help you in your research or purchasing
decisions. Contact us at 800-949-3566 or
info@lakeelmosports.com with any other questions.
Customer feedback:
"I would like to provide a comment concerning the customer service of
Lake Elmo Sports. I had bought two rash guard shirts from Lake Elmo
Sports for a holiday trip. When I purchased the shirts, I mistakenly
bought two shirts that did not fit my build. I subsequently lost my
record of purchasing the shirts from Lake Elmo Sports other than a
credit card statement. I contacted, through email, the service
department at Lake Elmo Sports about returning the shirts without any
proof of purchase and they efficiently and affirmatively responded to my
inquiry. I was told that I could return my shirts, without hesitation,
and I would be refunded the purchase price. When I had additional
questions, again the customer service department responded efficiently.
I have not received this much "service" from a store, let alone an
"online store" in quite some time. I want to thank them for being a
"customer friendly" service department."
Eric J. Schaal
Booms
Q.
Can I put a boom in a boat that doesn't have a pylon?
A.
Sure. They are called gunwale booms. They mount across the beam of your
boat, from one gunwale to the other. We also offer booms for V-drives. Once
again, all we need is the make, model and year of your boat in order to fit
your boat exactly.
Q.
What if the windshield of my boat extends past the pylon? (Standard boom arms will not clear windshield)
A.
No problem. There are special offset boom arms available to address this issue.
Flightcrafts are an example of this: they typically have a windshield that
extends 4"-6" past the plane of the pylon. Just let us know make, model and
year of boat.
Club Discounts
Q.
Do you have any discount programs for ski clubs that buy a lot of equipment?
A.
Of course! You are a valued customer! Just give us a call or email us to
find out if you qualify. General requirements are that you provide a link to
your website or a spot in a show program. There are additional discounts
available for individuals who belong to a club. We can email you a copy.
Just let us know: info@lakeelmosports.com
Custom Handles/Ropes/Braids
Q.
Do you tie custom handles?
A.
Yes! That is one of our specialties
of which we are very proud. In some cases, you can pick rope colors to match
your boat colors or size a toe hold strap just to your foot size. Want those
floats in a different location, out of the way? If it can be tied, we can do
it. The same goes for mainlines (what is the correct lengths for a set of
ropes used in a 4 tier pyramid?) and, our forte, custom multi-color braids-
for that extra flair!
Custom Suits (Dry/Barefoot/Jump)
Q.
Can I order a custom drysuit?
A.
Yes. You can order custom sizes or custom
colors. Typical upcharge for custom suits is $50-$100 additional. We can
also custom order barefoot suits or jump suits. We can also add special
graphics (silk screened) - you provide the artwork. Typical upcharge for this
is also $50-$100 depending on the complexity of customization. Just call to
discuss.
Pylon/Trick Releases
Q.
What is the difference between a Recreational release and a Show Twink Release?
A.
The basic differences are that the Show Twink is a beefier release and that
there is a roller bearing incorporated into it which the release finger
rides on. This makes it release easier under heavy loads. The Show Twink
finger opening is larger to allow for multiple rope (2+) hook-ups.
Q.
How do I size a release for my boat?
A.
The primary piece of information we need is the year and model
of boat. We have charts going back as far as 1982. Generally, any ski boat
since 1997 that has been tournament certified has a 2" dia. pylon (at the
point the release is mounted.) Short of those parameters, you would need to
get a very accurate measurement of the pylon dia. just below the flange.
Swivel-Eze pylon owners: please call to discuss particulars of your
application.
Q.
What if I am getting a release for a boat today but may be changing boats in the near future?
A.
No problem. KW will size the release for your present boat and when you switch boats, they
can either make an insert to handle smaller dia.'s or bore out the
release to accept a larger pylon, within certain limits. Call to discuss
your particular situation.
Show Boards/Skis
Q.
What is the difference between the ash and mahogany Classic show board?
A.
Essentially, only the wood. The mahogany Classic is just that- a classic
looking show board. It's a favorite among swivelers. They perform exactly
the same. The exception to this is the foam filled mahogany board which is
lighter and tracks flatter on the water making for slightly easier 360's,
720's or 1080's(!).
Swivel Bindings
Q.
What shoe sizes does your swivel binding fit?
A.
Our swivel binding fits a women's size 4-11. We can alter the heel placement to fit small children- just call to order.
Q.
How is Elmo's binding different from a Bemman's?
A.
We use a T-topped aircraft style pin which has a push button on top. You push down on the
button and either pull up or push down the entire pin to change positions.
It is designed to "click" into the locked, 180 or free positions. Bemman's
has two screws, one on either side of the foot.
Q.
I'm left footed/handed. Can you make the Elmo binding work for me?
A.
Yes. Just let us know that when you order. We can modify the placement of the
stops so the binding will rotate left instead of right in the 180 position.
SLALOM SKIING
Q.
Are there plans that exist to build your own ski lake?
A.
Yes. They can be found here: http://www.laku.com/skilake.htm
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